Terms & Conditions

Last updated: 5th May 2026

Welcome to KMP Carpentry & Joinery. These Terms & Conditions apply to all carpentry, joinery and CNC work carried out by us. By engaging our services or accepting a quotation, you agree to the terms below.

1. About Us

KMP Carpentry & Joinery
Hospital Road, Doddington, March, PE15 0SL
Email: karl@kmpjoinery.com

2. Scope of Work

We provide:

• Carpentry and joinery services
• Bespoke timber construction and installation
• Custom CNC and made-to-order items

All work is carried out based on agreed specifications, discussions and quotations provided prior to the project starting.

3. Quotes & Orders

All quotations are valid for 30 days unless stated otherwise.

Carpentry & Joinery Projects:

A project is confirmed once a quotation has been accepted.

CNC & Made-to-Order Items:

A made-to-order or CNC project is confirmed once the quotation has been accepted and a deposit has been received.

Production will not begin for CNC or made-to-order items until the deposit has been received.

4. Cancellations

Carpentry & Joinery Projects:

Work may be cancelled before it has started. Once work has begun, cancellations may incur charges for time, materials and work completed. Any costs incurred up to the point of cancellation will be payable.

CNC & Made-to-Order Items:

Once production has started, CNC and made-to-order items cannot be cancelled. Deposits are non-refundable once work has commenced.

5. Materials & Workmanship

We use FSC and PEFC certified materials suited to each project and work with trusted suppliers to ensure high-quality timber. Due to the natural characteristics of timber and the handmade nature of our work, variations in grain, colour and finish may occur. These are not considered defects.

All work is completed to a professional standard in line with agreed specifications.

6. Customer Responsibilities

The customer is responsible for:

• Ensuring all specifications, dimensions and details are correct before work begins (CNC and made-to-order pieces)
• Providing access to the site where applicable
• Ensuring the work area is clear and ready where required

7. Delivery (Supplied Items Only)

This section applies only to items being shipped (e.g. CNC pieces or made-to-order items).

• Delivery is available within the UK
• We use Royal Mail Tracked 24 and Royal Mail Tracked 48
• Lead times will be confirmed at quotation stage

Delivery timeframes are estimates and not guaranteed. We are not responsible for courier delays once items have been dispatched.

8. Returns & Refunds (Supplied Items Only)

As all CNC and supplied items are bespoke and made to order, all items are non-refundable unless faulty or damaged

If your item arrives damaged or faulty, please contact us within 14 days of delivery. Where a refund is agreed, it will be issued to the original payment method.

9. Payments

Carpentry & Joinery Projects:

For carpentry and joinery work:

• Smaller projects are invoiced upon completion and payment is due once the work is finished
• Larger projects will follow an agreed payment schedule, which will be outlined in advance

CNC & Made-to-Order Items:

• A deposit is required before production begins
• Production will not begin until the deposit has been received
• Once the item is completed, photographs will be provided for approval
• Final payment is required before dispatch

10. Liability

We take care to deliver all work to a high standard. We are not liable for delays caused by third-party suppliers or couriers.

Nothing in these Terms affects your statutory rights.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of those courts.